At IdealEnterprise4u.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.
1. Eligibility for Returns
You may request a return if:
- The item is unused, uninstalled, and in its original packaging
- The return is requested within 7 days of receiving your order
- The product received is defective, damaged, or incorrect
⚠️ Note: Electrical or electronic parts and special order items are not eligible for return unless they are defective or damaged.
2. Return Process
To initiate a return:
- Email us at support@idealenterprise4u.com with your order number and reason for return.
- Wait for our confirmation and return instructions.
- Ship the item back to the address provided.
📦 Customers are responsible for return shipping costs, unless the return is due to our error (wrong or damaged item).
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping charges (if any) are non-refundable
4. Exchanges
If you received a damaged or defective product, we will send you a replacement at no extra cost. Contact us within 48 hours of receiving the item.
5. Non-Returnable Items
- Items that have been installed or used
- Clearance or sale items
- Custom or special-order parts
6. Contact Us
For any return, refund, or exchange inquiries, please contact:
📧 Email: support@idealenterprise4u.com
📞 Phone: 01916049191
📍 Address: House# 4, Road# 4, Block B, Section – 13, Mirpur, Kafrul.
Effective Date: 25/05/2025
Thank you for shopping with IdealEnterprise4u.com. We value your trust and aim to make every purchase hassle-free.